Building Security Services

Building Security Services provides keys and building card access to Iowa State faculty, staff, and students, and manages surveillance cameras for general university buildings. The unit's work supports the university policy to ensure buildings are locked outside of normal working hours to maximize security of the buildings, occupants, and building contents.

Coordinator Dashboard

Users must be a department coordinator and logged in to Okta.

Keys and locks

Keys are the property of Iowa State University and only issued to authorized key holders through key requests.

Fees are assessed to the key holder.

Item Fee
University doors No fee
Miscellaneous keys $5
Pick up after 30 days $25
Lost or stolen keys $30
Unreturned keys $30

 

 

Types of keys

  • University doors with locks.
  • Miscellaneous locks such as desk, filing cabinets, padlocks, etc.

Make a request

Replacement keys

Key Pickups

  • Key requests are typically available by noon the following business day. Pick up your key request form from your department coordinator and take it with you to Building Security Services.
  • Key pickup is at Building Security Services. Keys must be picked up within 30 days unless other arrangements have been made with Building Security Services. After the 30 days, you will be charged a $25 fee per order and the key request is canceled.

Key Returns

  • A fee of $30 per key is assessed for unreturned keys.
  • Return keys to Building Security Services to receive a receipt.

As part of a required audit, Building Security Services emails all key holders each January with instructions to verify the keys in their possession.

Reporting lost or stolen keys

  • A fee of $30 per key is assessed for lost or stolen keys, whether or not the keys need to be replaced.
If your keys are lost or stolen

Found Keys

  • Return keys to Building Security Services.

Lock change requests

  • Enter a Famis360 work order.
  • Emergency lock changes may be requested through the FPM Service Center, 515-294-5100.
  • Emergency changes are subject to additional fees.

Broken locks

  • Enter a Famis360 work order.

Access cards

Access cards are dual-technology ISU Cards issued by the ISU Card office. Employees with ISU cards issued prior to May 25, 2009, or individuals who need temporary access are issued a white access card.

Card access requests

If your card is not working

  • Wait 60 seconds for the card reader to reset and try again.
  • If you still do not have access, contact your department coordinator to have the card reconfigured.

Osborn Drive and Farmhouse Lane gate access

ISU Cards

White access cards

  • Call Building Security Services, 515-294-4211.

Surveillance Cameras


Building Security Services provides management of video services for over 900 network-based cameras throughout campus.

Camera access

Departments may request access to cameras for a monthly per-camera fee. Access options include browsing, exporting, and live feeds.

Contact: buildingsecurity@iastate.edu

Recorded video

Users may request recorded video for use as evidence in a court of law. Exported video is watermarked with a proprietary image.

Contact: dpsinfo@iastate.edu

Other camera services

Building Security Services staff can assist with camera selection, video management, and installation and placement of new cameras.

Contact: buildingsecurity@iastate.edu

Contact Building Security Services

Hours

Weekdays
Semester: 7:30 a.m.-5 p.m.
Summer/breaks: 7:30 a.m.-4 p.m.
Closed on holidays

Contact

Keys: 515-294-2483
Access Cards: 515-294-4211
buildingsecurity@iastate.edu

Visit

108 General Services Building
700 Wallace Road
Ames, Iowa 50011

Staff directory

Kashem Chowdhury

Building Security Services Specialist

Matt Helgerson

Manager, Building Security Services

Shane Pearson

Locksmith

Eric Reimer

Systems Control Technician

Chris Rich-McKelvey

Clerk

Steve Ristvedt

Building Security Services Specialist

Nicholas Swanson

Director, Key Management and Emergency Management

Jess Wycoff

Clerk