Building Security Services

Fees are assessed to the key holder.

Types of keys

• University doors with locks.
• Miscellaneous locks such as desk, filing cabinets, padlocks, etc.

Make a request

• Contact your department coordinator.

Replacement keys

• Contact your department coordinator to request a replacement key.

Key Pickups

• Key requests are typically available by noon the following business day. Pick up your key request form from your department coordinator and take it with you to Building Security Services.
• Key pickup is at Building Security Services. Keys must be picked up within 30 days unless other arrangements have been made with Building Security Services. After the 30 days, you will be charged a $25 fee per order and the key request is canceled.

Key Returns

• A fee of $30 per key is assessed for unreturned keys.
• Return keys to Building Security Services to receive a receipt.

As part of a required audit, Building Security Services emails all key holders each January with instructions to verify the keys in their possession.

Reporting lost or stolen keys

• A fee of $30 per key is assessed for lost or stolen keys, whether or not the keys need to be replaced.

If your keys are lost or stolen

• Notify your department coordinator or the Key Desk immediately.

Found Keys

• Return keys to Building Security Services.

Lock change requests

• Enter a Famis360 work order.
• Emergency lock changes may be requested through the FPM Service Center, 515-294-5100.
• Emergency changes are subject to additional fees.

Broken locks

• Enter a Famis360 work order.

The electronic key management box, provides an auditable system that can track key issuance while mitigating potential financial risk of loosing multiple keys.  The electronic key management box shall be located at a secured location within the building.  The evaluation shall be in partnership with the customer will acknowledging best practices. 

Traka boxes can range from 20 key rings to 500+ key rings.  They system is modular and can be adapted to many use case scenarios. Access control lockers can be utilized as well for access control to physical assets.   

The customer will be responsible for the following: 

• Purchasing of the electronic key management cabinet and/or lockers through DPS
• Providing an account for monthly service fee for electronic key management components, this includes the server and component license fees.
• Providing an account for biannual audits of the electronic key management cabinet by DPS
• Fees associated with initial setup including staff time and materials.  DPS can provide estimates upon request
• Proving a work order with customers account for the entry and removal of staff members
• Providing a dedicated data jack and 110V power

The Department of Public Safety will be responsible for the following: 

• Scheduling and Auditing electronic key management cabinets on a biannual basis
• Perform service work and/or coordinating contractors to make appropriate repairs
• Add, remove, and modify users within three business days from date of work order entry
• Add, remove, and modify key rings as required by request of customer through work order entry 

DPS is able to provide quotes upon request through the work order process. 

• Cabinets start at $9000.
• Monthly Service charge is $65.50 as of 7/1/2025
• Biannual audits are billed as actual time utilized, this is to account for larger and smaller utilizations of the system. 

DPS will help specify the correct cabinet for the department in consultation with the department’s current needs and in alignment with best practices.  Once the cabinet is purchased, the department shall retain the right to utilize the cabinet unless a safety, security, or university policy is observed.  The Department of Public Safety will take possession of the cabinet if it is not being utilized for potential reissuance.

Electronic key management boxes are currently not for utilization with unaffiliated individuals. Please contact Building Security Services / Key Management for a review of individual circumstances. 

Card access requests

• Contact your department coordinator.

If your card is not working

• Wait 60 seconds for the card reader to reset and try again.
• If you still do not have access, contact your department coordinator to have the card reconfigured.

Osborn Drive and Farmhouse Lane gate access

• Submit the Gate Access Request Form

ISU Cards

• Deactivate your card immediately by logging into Workday or calling Building Security Services, 515-294-4211.
  • Step-by-step instructions (PDF)

White access cards

• Call Building Security Services, 515-294-4211.